I noticed two months ago that money has been disappearing from my account, a few fils at a time. I got alarmed and wanted to see how long this had been going on.
Since they never sent me a paper statement of account, I contacted them for my old statements. When I called them, they said "oh, because you have registered for e-statements".

OK... so i check the e-statements. Suprise! only up to november 2006. The previous 10 months are missing and guess what? they want 1300 DHS for my old statements although they never sent me any in the past!! unbelievable.
Even though it is a person's right to have records of their bank statements, they just shrugged and said, "well pay up then". there is one word for that behaviour: Pirates. Add to this that Customer Service doesn't give a darn about you at all and they make no effort to understand what you are telling them. Each time you call to follow up on a complaint you have to explain it all over again - it may be a strategy for you to give up on your fils...

Although it is clear as water that money just "goes", they keep denying it and won't provide me with my older statements unless I pay them 1300 Dhs... Is this how much they have taken so far and want me to pay it in case they have to give it back?

Several other people I have spoken to on forums and chats have had similar issues with HSBC so be VERY CAREFUL with your money. Also, if you are doing international transactions, they bill you twice and say nothing about it unless you tell them! Advice: get out while you can!

Thanks for this post, im sure our members will find it useful... it would be interested to see if other members have had this issue...

all banks are robbers, they do day time robbery while u cant even say them anything, so becarefull from all banks,

__________________
Dubai for Visitors
http://dubaiforvisitors.com

__________________

You can not solve a problem from the same level of thinking that creates it.

http://www.thesgrprogram.com/?a_aid=83e64bde